FAQs

1. Customization & Branding

Can Val’esse pouches be customized for branding or events?

Yes! Val’esse pouches can be fully customized for corporate gifting, weddings, or special events. You can add your brand logo or event-specific designs.

Are there options for event-specific designs?

Yes, we offer designs tailored to your event theme, colors, or branding needs.

Are Val’esse pouches suitable as gifts or giveaways?

Definitely! Val’esse pouches make elegant gifts and are perfect for corporate gifting, bridal showers, destination weddings, or giveaways.

2. Shipping & Delivery

Do you ship internationally or only within India?

Val’esse ships internationally for bulk orders only.

How long does delivery take?

Delivery typically takes 5–10 days, depending on the location and order size.

Do you provide express shipping for urgent orders?

Express shipping options are available upon request. Please contact us prior to placing your order to discuss expedited delivery.

3. Orders & Exchanges

What is your policy for defective products?

Exchanges are accepted for defective products within 7 days of delivery.

Can I cancel or modify my order once placed?

No, once an order is placed, it cannot be cancelled or modified.

4. Product Care

How should I care for or clean my pouch?

All Val’esse pouches are handcrafted with care – please handle gently to maintain their quality.

• Hand wash or machine wash gently if needed, though we recommend avoiding the machine when possible.

• Spot clean with water for everyday maintenance.

• Keep away from prolonged direct heat or sunlight.

• If your pouch becomes slightly creased, gently smooth or lightly steam it.

• Do not bleach.

• Do not tumble dry.

5. Tracking Orders

Can I track my order?

Yes, a tracking number will be provided once your order is dispatched.

6. Contact Customer Support

How can I contact customer support?

You can reach us via email at: connect@valesse.in. We’ll be happy to assist with any questions or requests.