SHIPPING POLICY

At Val’esse, we aim to deliver your order safely and on time. Please review the following terms carefully:

1. Wrong Address / Contact Information

• Customers must notify us within 24 hours of placing the order for any corrections in address or contact details by emailing us with the subject line “Wrong Address / Contact.”

• Once the order is handed over to our shipping partner, we cannot assure that any changes will be possible.

2. International Shipping

• International shipping is not applicable for website orders.

• For bulk or B2B orders, international delivery may be arranged, and all shipping timelines, courier partners, and import duties/taxes will be discussed directly with the customer.

3. Express Shipping

• Express shipping is available only for select pincodes.

• An additional charge of ₹200 will be applied for express service.

• Orders placed before 11 AM are dispatched the same day.

• Delivery commitment is 1–2 business days, but this cannot be guaranteed as it depends on the courier partner’s network.

4. Delivery Attempts & Re-delivery Charges

• The courier will attempt delivery up to three times.

• If the package is not accepted during these attempts, the order will be marked as “unclaimed.”

• Customers have 7 days from the last failed attempt to email us and request a re-attempt of delivery.

• Upon request, our team will share a secure payment scanner. Once the ₹120 re-delivery fee is paid, we will arrange the re-attempt of delivery.

• This charge applies to all re-delivery requests, regardless of the original payment method.

• No refunds or credits will be issued for failed or unclaimed deliveries.

5. Shipping Timelines

• Standard delivery within India takes 3–10 business days, depending on the delivery location.

• Unforeseen delays due to weather, strikes, holidays, or courier network disruptions may extend delivery timelines. Val’esse cannot be held responsible in such cases.

6. Non-serviceable Address

• In the rare case that our courier partner later identifies your address/PIN code as non-serviceable, we will contact you to provide an alternate address.

• The order will be re-shipped to the alternate address at no additional cost.

7. Tracking & Lost Parcels

• Customers are expected to wait up to 10 days for delivery.

• If the parcel is not received within this period, customers must contact us via email.

• If the courier confirms the parcel is lost, we will send a replacement parcel at no extra cost.

8. Packaging & Safety

• All Val’esse parcels are carefully packed to ensure product safety during transit.