PRIVACY POLICY

Last Updated: September 16, 2025

1. INTRODUCTION

We, at www.valesse.in (the “Website”), respect the privacy of our users and are committed to protecting it. This Website is owned and operated by Koche Beauty, a registered partnership firm (the “Company,” “We,” or “Our”).

This Privacy Policy explains what information we collect, why we collect it, how we use it, and the steps we take to safeguard it. It forms part of the Terms & Conditions governing the Website and is binding on all users.

Our Privacy Policy may be updated from time to time without prior notice. We encourage you to review this page periodically to stay informed of any changes.

2. COLLECTION OF INFORMATION

We may collect Personal Information in the following ways:

• When you register, subscribe, make a purchase, or request services.

• When you contact us via email, letter, phone, or online chat.

• Through voluntary surveys or feedback forms.

• Transaction details, order fulfillment data, and related communications.

• Technical information about your visits, including IP address, browser type, operating system, location data, and browsing activity.

• Please note: We do not collect or store credit/debit card or banking details. All payments are securely processed through Razorpay.

3. USE OF INFORMATION

Your information may be used to:

• Process, deliver, and fulfill your orders.

• Communicate with you regarding purchases, service requests, or queries.

• Ensure safe and secure transactions.

• Notify you about products, launches, promotions, or updates.

• Personalize your shopping experience.

• Improve our services and optimize the Website.

• Comply with applicable laws and regulations.

4. TRACKING TECHNOLOGIES

We use cookies, web beacons (pixel tags), and tracking links to:

• Understand how visitors use our Website.

• Measure the effectiveness of our promotional campaigns.

• Personalize content and improve site performance.

• Analyze traffic and measure ad performance through tools such as Meta Pixel and Google Analytics (if enabled).

You can disable cookies in your browser settings; however, some Website features may not function properly.

5. COMMUNICATIONS

• Marketing Emails: If you subscribe, you may receive newsletters, promotions, or event updates. You may unsubscribe at any time using the “unsubscribe” link or by contacting us.

• Text Messages: If you provide your number, you may receive promotional or service-related SMS alerts (carrier charges may apply).

• Phone Calls: Occasionally, we may contact you for orders, queries, or promotions.

• Service Communications: All registered users may receive service-related updates, such as order confirmations or account changes.

6. PAYMENT PROCESSING & NON-STORAGE OF CARD INFORMATION

• We do not store your credit card, debit card, or banking information on our servers.

• All payment transactions are processed securely via Razorpay and other third-party providers.

• Razorpay employs encryption, tokenization, and PCI-DSS compliance to protect sensitive financial information.

7. HOSTING & DATA STORAGE (SHOPIFY)

• Our Website is hosted on Shopify Inc., which provides us with the online e-commerce platform that enables us to sell our products to you.

• Your data is stored securely through Shopify’s data storage, databases, and general application.

• Shopify uses Secure Socket Layer (SSL) technology, AES-256 encryption, and PCI-DSS compliance to ensure secure handling of payment and personal information.

8. USE OF THIRD-PARTY VENDORS

We may share information with selected third-party service providers who perform functions on our behalf, including but not limited to:

• Shipping and logistics providers.

• Payment processors (Razorpay).

• Email and marketing service providers.

• Analytics services such as Meta Pixel and Google Analytics (if enabled).

These parties are contractually obligated to protect your data and use it only for the purposes specified.

9. SECURITY STANDARDS

We implement appropriate technical, physical, and organizational security measures to prevent unauthorized access, disclosure, or misuse of your information, including but not limited to SSL/TLS encryption, secure hosting, and strict internal access controls.

While we make every effort to protect your Personal Information, no system is completely secure. By using our Website, you acknowledge this risk.

10. CHILDREN’S PRIVACY

Our Website is not intended for individuals under the age of 18. We do not knowingly collect information from children under this age. If we become aware that such information has been collected, we will delete it immediately.

11. YOUR RIGHTS

You may:

• Access, update, or correct your Personal Information.

• Request deletion of your data.

• Opt out of marketing communications.

Requests may be sent to connect@valesse.in.

12. USER RESPONSIBILITIES

To help protect your privacy, you must:

• Keep your login details confidential.

• Log out after using shared devices.

• Use updated antivirus and security software.

13. LINKS TO OTHER SITES

Our Website may include links to third-party websites. We are not responsible for their content, privacy practices, or terms. We encourage you to review their policies separately.

14. DATA RETENTION

We retain your Personal Information only as long as necessary to fulfill the purposes described in this Policy, unless a longer period is required by law.

15. CHANGES TO THIS POLICY

Val’esse reserves the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting. Please check this page periodically to remain informed.

16. CONTACT US

For any questions, feedback, or concerns regarding this Privacy Policy, please contact us:

connect@valesse.in